The final step in your TNS set up is to specify the times of day for TNS to begin and end its calling loops.
- TNS places calls during three morning and three evening call loops
- During each loop TNS tries to place each call in its queue
- If a call is successfully delivered, TNS removes the call from its queue. If not, it continues to try to deliver it in the next loop
- You can instruct TNS when to start and stop each session of three loops, including a break for dinner
After you have completed this step TNS will be ready to deliver calls at the times you specify.
Setting the TNS schedule requires three steps:
- First check that the TNS PC clock is correct - see step 2
- Set holiday exemptions - days when you do not want TNS to call--> Step 8.1
- Set times for TNS to place daily call --> Step 8.2
For more information about how TNS places the calls, see the User Manual TNS - TNS Call processing script.
