RECORD MESSAGES
Now you are ready to record the messages that the TNS program will play over the phone to your patrons.
You will need to do the following:

  • Prepare your message component texts:
  • Record message component texts:
  • Edit the message profiles which contain the components that make up each message:
  • Place a sample call to preview the messages:

Message components

The TNS PC comes with some pre-recorded message components that are used to make up a whole message. For example:

Component Message
HELLO Hello
INTRO This is your Public Library
PAST Our records indicate that a patron at this number has overdue materials
HOLD The materials that a patron at this number requested are now available
REPEAT To repeat this message please stay on the line
GOODBYE Thankyou. Goodbye.

Hold pickup message components

If you use the hold pickup messages you can include a date component indicating until when an item will be held (time to pickup element from the Circulation loan rules).
The date components include dates of the month, days of the week, and month of the year. TNS uses these components to construct a date.

For example, to speak the date Wednesday, November 6, TNS combines the following components:

Component Message
wed Wednesday
nov November
6th Sixth

You will use the TNS Recording Studio in the next step to play and replace the pre-recorded message components with your own recordings.

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