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Claiming Items Returned
If a patron claims to have returned an item, but the item has not yet been checked in, you can claim the item returned.
When you claim an item returned, Millennium Circulation places a claim return note in the item record
and it places a claim return note in the patron record.
Millennium Circulation also allows the item to be checked in or remain checked out and allows the status of the item to be changed to either Claims Returned or Missing.
To claim one or more items as returned by a patron:
1. Retrieve the patron record.
2. Choose the Checked-Out Items tab.
3. In the table of items checked out to the patron, select the items to claim returned by checking the appropriate boxes in the All column.
If you select more than one item, all selected items will have the same claim returned date and will be checked in or left checked out together.
4. Then choose the Claim Returned button. Millennium Circulation displays a calendar dialog for choosing the claim returned date.
If the patron does not know when he/she returned the item, choose the Blank Date button at the bottom of the dialog. The claim returned notes will indicate an Unknown Date. Otherwise, select the claims returned date and click OK.
After you have selected a date, Millennium Circulation offers three options:
- Check in items (with no fines) and change status to MISSING. Millennium Circulation changes the item's status to Missing and checks the item record back into the system. If there are outstanding holds on the item, Millennium Circulation prompts you to cancel these holds.
- Check in items (with no fines) and change status to CLAIMS RETRND. Millennium Circulation changes the item's status to Claims Returned and checks the item record back into the system. If there is an outstanding fine or bill for the item, Millennium Circulation waives this charge.
- Leave items checked out (send overdue notices) and change status to CLAIMS RETRND. Millennium Circulation changes the item's status to Claims Returned and leaves the item record checked out to the patron. The system will continue to send overdue notices and generate bills.
The system will verify that the items were claimed returned.
This is also noted in the Status column for those items.
For additional information, refer to the User Manual:
Page # 100067: Claiming Items Returned
Page # 100068: Possible Messages (Claiming Items Returned)
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