When you have completed the tutorial you will:

• Have installed the TNS PC
• Prepared and recorded telephone messages and profiles
• Set the telephone area code and exchange matrix
• Set up telephone calling schedules
• Be ready to use TNS as part of your regular circulation notice procedure

HOW TNS WORKS

TNS delivers overdue notices and hold pickup notices via the telephone. TNS is designed to be your library’s primary method of sending hold pickup and overdue notices. Features include:

• A dedicated PC equipped with TNS software and hardware is used to make telephone calls to patrons and deliver pre-recorded messages
• Your Innovative Circulation module generates lists of telephone calls for TNS to place, and prints notices from calls not completed successfully
• TNS will deliver notices to all patrons that have phone numbers in the TELEPHONE field of their patron records.
  But see below * The number of calls TNS sends an hour per phone line will vary depending on the length of the message, and whether or not messages need to be repeated, for example, in more than one language
• TNS places only hold pickup and overdue notices. All other types of circulation notices and statements (including Hold cancellation notices) are not used by TNS and are printed or sent via electronic mail

* There are 3 ways to prevent TNS from universally sending notices to all patrons with phone numbers:

1. Enter a TNS block in the patron phone number by inserting ## in front of the telephone number in the TELEPHONE field of a patron record
2. Set up global blocks for specific area codes or exchanges in your TNS matrix. See Step 6 - Set up the TNS Matrix
3. Enter data in the EMAIL ADDR field of the patron record. See Email and Printed notices

Please consult the User Manual for more information on TNS.