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Canceling Holds
As with many holds functions, you can cancel holds either from Search/Holds mode, or from a patron's Holds tab in Circulation Desk mode.
To cancel one or more of a patron's holds from Circulation Desk mode:
1. Retrieve the patron's record and select the Holds tab.
2. Select the hold that you want to cancel and choose the Cancel Holds button.
If your library is configured to print Hold Cancellation Notices, Millennium Circulation may prompt Print hold cancel notice?
To print a hold cancellation notice, choose Yes. Millennium Circulation prompts you to select a hold cancellation message.
This allows the notice to have different text to explain the reason why a hold was cancelled. In this example the title was lost or missing, or the patron requested that the hold be cancelled.
When you cancel multiple holds for the same patron,
Millennium Circulation prompts you only once to select a hold cancellation notice message (i.e., the same message will be used for all of the hold cancellation notices you generate).
To cancel holds in Search/Holds mode:
1. Search for the appropriate title.
In the case of title-level holds, click on the Bib-Level Holds tab.
2. Select the hold you wish to cancel and click on the Cancel Holds button.
You may be prompted to print the hold cancel notice. The system will indicate that the hold was cancelled.
For item-level holds:
1. Select the item from the Summary tab.
2. Choose the Item-Level Holds tab.
3. Choose the hold you wish to cancel and click on the Cancel Holds button
The system will ask if you want to change the status to Missing, or leave it set as is.
You may be prompted to print the hold cancel notice. The system will indicate that the hold was cancelled.
For additional information, refer to the User Manual:
Page # 100119: Cancelling Holds within the Holds Tab
Page # 100120: Cancelling Holds from within a Hold Queue
Page # 100121: Generating Hold Cancellation Notices
Page # 100122: Possible Messages (Cancelling Holds)
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