SCHEDULED MAINTENANCE ALERT: Maintenance has been scheduled for CSDirect on Wednesday, September 25 from 9:00 - 11:00 pm PDT (4:00-6:00am GMT). During this time, you will not be able to access CSDirect. We apologize for the inconvenience. Please log a Help Desk ticket if you have any questions or concerns.
CSDirect is your primary source for Sierra, Millennium, and Encore documentation and training materials.
Please visit the Supportal for all announcements and release notes.
The Innovative Customer Support Portal, or Supportal provides support resources and information including:
If you are a registered support contact and have a Supportal role that allows for ticket management, you will use the Help Desk on the home page of the Supportal to create new tickets. Please provide as much information as possible.
If you do not have permissions for ticket creation, please contact your Site Coordinator.
There are a variety of factors which influence your online experience. Often the first step is to determine if the issue is unique to your computer or browser. Clearing the cache of your browser or running the browser in incognito mode are recommended first steps in troubleshooting any issues you may experience on Innovative Customer Support web sites. This helps to remove any variables specific to your browser settings and determines if your specific browser settings are impacting your experience.
Use the links provided below for information on how to clear the cache for popular browsers.
Alternatively, you can run your browser in incognito mode. Incognito mode, also referred to as Private Browsing, In Private mode, or Private Window, is a privacy setting in some web browsers which will disable browsing history and the web cache.
If the web site performs as expected in incognito mode, then the issue is most likely related to information stored in your specific browser settings.
If you need further assistance on these or any other topics, please create a ticket in the Supportal.